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Basic Account Space reduced from 16GB to 2GB
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
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Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
What make me think that?
The fact that I had this quota for more than 10 years. Do you think is a good enough reason?
I have to say that this conversation doesnât seem positive nor seem like you are trying to resolve the issue. You are inside the company: you should have the tools to verify that what Iâm saying is true.
I do not lie - why seems like I have to prove it?
What kind of customer service is this?
The fact that I had this quota for more than 10 years. Do you think is a good enough reason?
I have to say that this conversation doesnât seem positive nor seem like you are trying to resolve the issue. You are inside the company: you should have the tools to verify that what Iâm saying is true.
I do not lie - why seems like I have to prove it?
What kind of customer service is this?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorMail subject says: "Please read: We noticed you're not taking advantage of your Dropbox account."
Note: This is true. I'm over or close to the quota.
https://www.dropbox.com/out-of-space?_camp=15321&_tk=prompt_top says Using 7.75 GB of 2 GB space
And that's not true.
The page "get more space" used to show correct space, possibly promo options and referral bonus.
Now it shows only the base amount.
https://www.dropbox.com/home shows correct space now. (After click to profile. Used to be visible directly.)
- Nancy
Hey Tin1, sorry to jump in here.
Can you send us what you see on these pages in a screenshot, instead? Unfortunately, weâre not allowed to click on any links, due to security reasons, on the forum.
You can click on the small camera icon above your message box though, to upload your screenshots.
