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thejanman's avatar
thejanman
Explorer | Level 3
3 years ago
Solved

Basic Account Space reduced from 16GB to 2GB

I had 16GB of storage space on my basic account due to referrals I made.  Few months ago they reduced it to 2GB.  I thought storage increases earned through referrals did not have an expiration.   ...
Account Settings
Referrals
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey thejanman, welcome to our Community!

     

    Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

     

    Where did you initially see that your space was down to 2 GB?

     

    If you go to your account settings here, how much space does it report?

     

    If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

     

    Let me know what you find.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Rob_NZ - sorry to jump in here, but I just wanted to mention that Hannah was just asking if it would be OK if we sent you an email to investigate further. She hasn't sent you one yet.

 

Let us know if that's OK with you and we'll reach out to the email address that's linked to your profile here, on our Community. 

Rob_NZ's avatar
Rob_NZ
Explorer | Level 3
3 years ago

Yes, that's fine.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rob_NZ, I just sent you an email, I'll see you there!

  • Rob_NZ's avatar
    Rob_NZ
    Explorer | Level 3
    3 years ago

    Haven't received an email from you. Got an email notification for you tagging me above but nothing else (and not in spam).

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rob_NZ, have you checked your Community-linked email address? 

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