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Noah Spurrier's avatar
Noah Spurrier
Explorer | Level 3
5 years ago

Can I downgrade my account and keep my bonus space?

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basic" account will I lose my bonus space?

Referrals
Storage space

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  • Subha's avatar
    Subha
    New member | Level 2
    4 years ago

    I have accidentally clicked the "dropbox plus" Trial. I have cancelled the trial immediately, after realizing it. My account is downgraded to basic 2GB capacity. My previous capacity earned though referral had lost. how i could retrieve my previous capacity storage.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Subha, how are you today? 

     

    I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here. 

     

    Is it possible that you were using a promo code that ended? 

     

    Keep me posted, I'd love to know what your plan page reports. Thanks! 

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