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Forum Discussion

attyanne's avatar
attyanne
Explorer | Level 3
11 months ago

Cannot set files as online-only on new Windows 11 computer

Dropbox (Business account) installed on a new computer, and it won't set files as online-only; every file is available offline, which filled the memory on a brand new SDD.  The .dropbox.cache was del...
desktop
dropbox business
sync
attyanne's avatar
attyanne
Explorer | Level 3
11 months ago

Here is the status from the system tray

I do not have this message about synching on my other computer

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi attyanne, sorry for jumping in here.

Can you open your local Dropbox folder now, and send me a screenshot of the syncing icons you see next to the files you set as online-only? 

Is there any third-party app that could be accessing these files, which would also explain why they don’t remain as online-only for long?

  • attyanne's avatar
    attyanne
    Explorer | Level 3
    11 months ago

    There is a third party app that was one of the folders that was taking up so much space. Unfortunately, I was having issues with that integration as well so I decided that Dropbox isn't going to work for us right now.

     

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