We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

dmera's avatar
dmera
New member | Level 2
11 months ago
Solved

Can't free up space in my drop box account

Hello! 

 

I have a free Dropbox account, and I recently ran out of space. I have manually moved all of my files out of Dropbox on my Mac, but that didn't do anything, so I logged into Dropbox and removed everything. 

 

There is nothing. No files--not even ones waiting to be permanently deleted, no photos, no shared files, nothing. It still says that my dropbox is completely full.

 

Is there anyway to fix this?

 

Thanks in advance!

Storage space

3 Replies

  • cqi's avatar
    cqi
    New member | Level 2
    9 months ago

    I have been working with "support" for over 3 weeks. I want to delete the files (and remove my access) to gain more space. In doing so I still cannot add new files as it is telling me "not enough storage". I have deleted more than enough to add the small folder I am trying to. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey cqi, thanks for reaching out to us and sorry to see you're having trouble.

     

    If you check your space usage in your account settings, what do you see?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions