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DRW68's avatar
DRW68
New member | Level 2
3 months ago

Deleted absolutely everything but apparently I'm still out of storage space.

Some time ago I ran out of space on my free dropbox account - I don't use it much - so I deleted stuff, but the message came up the same every day. I thought it might need some time to be brought up to date but I have now deleted everything & I'm still getting the message that I am using 2.8gb!

When I log in there are no files, no deleted files, no pictures, no shared files nothing! But it still says it's full. Surely it shouldn't be this hard to empty your dropbox or are they just trying to get me to upgrade?

Is my only option to delete the whole account and start again?

I've attached 1 screenshot of my empty account

Dropbox Plan
Free
Device
Mac desktop 2010 & Ipad Pro
Operating System/Browser (if using the web)
OS 10.13.6

 

Delete
Dropbox Backup
Storage space

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey DRW68, and sorry for the nudge. Did Megan’s previous suggestion help you in the end? 

    Let us know in case you need further assistance.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey DRW68, let's jump right into this!

    I'd also love to have a visual of your plan page and what it reports in terms of your account's quota.

    Also, do you see any active Backups on this page perhaps? That could be the culprit. 

    Keep me posted!

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