Forum Discussion

Cressida Downey's avatar
Cressida Downey
Explorer | Level 3
2 years ago

Deleted shared folders, but my space is still full

Hi, I have deleted shared folders and files, but still have no storage space, I can see that the space is still taken up with shared folders, but when I go to remove myself from these folders, I can ...
Quota
Shared Folders
Storage space
Cressida Downey's avatar
Cressida Downey
Explorer | Level 3
2 years ago

Thanks Hannah, but that is not working, nothing comes up when I hover over the folder, all I can do is click on the 3 dots that say more, but there is no size button to select

Cressida Downey's avatar
Cressida Downey
Explorer | Level 3
2 years ago

Thanks for that, no I am hovering over the top folder, the only place I get options to do anything is over the 3 dots and I get more but in that drop down there is no size option. I took a screen shot but I can not see where I can attach it?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Cressida Downey - sorry to jump in, but I just wanted to mention that you can attach your screenshot through the camera icon within your reply's box. 

     

    When it comes to your account's quota allocation, could you have a look at your plan tab and let us know what's reported there? 

    • Cressida Downey's avatar
      Cressida Downey
      Explorer | Level 3
      2 years ago

      Thanks Walter, I am using web based dropbox so maybe that is why? I can not see a plan tab either...I have attached my screenshot

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I'm sorry, I forgot to put a link to the plan tab Cressida Downey 

         

        Here it is: https://www.dropbox.com/account/plan 

         

        As for the options for the shared folder, could you select it first and then click on the three dots to see what options you get? 

         

         

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