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rynalee's avatar
rynalee
New member | Level 2
2 months ago

Deleting files doesn't free up space in my account

Dropbox Plan Basic Device iMac but irrelevant Operating System/Browser (if using the web) macOS14.6.1 but irrelevant Dropbox App Version (if using the app) N/A Question or Issue I keep get...
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
rynalee wrote:

set to only store the latest 2 backups, but DropBox is storing UpDraft backups from years ago

Thats a bug with Updraft - Dropbox wouldnt delete things on its own.

rynalee wrote:

Even when I delete the old backups, my total storage doesn't go down at all

Space is usually recovered instantly, but, can take a few hours if on a Team. 

rynalee wrote:

This seems like a rort to me, to try to get us to upgrade to a paid plan. There are so many similar complaints here. 

It really isnt. The usual one is user error over http://www.dropbox.com/backups due to the poor user interface. 

What does http://www.dropbox.com/account/plan show?

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