Forum Discussion

dylanroscover's avatar
dylanroscover
Helpful | Level 6
2 years ago

Desktop app shows I'm over quota, but I'm not

Hello, I've been tidying up my Dropbox account as I was over quota. I cleared out enough to meet my quota, as the web app confirms upon refresh:   However my desktop apps (I have multiple) al...
desktop
Error Messages
Storage space
dylanroscover's avatar
dylanroscover
Helpful | Level 6
2 years ago

I tried on the third machine logging out and logging back in and it still shows as "Using 22.9TB of 20TB of storage".

dylanroscover's avatar
dylanroscover
Helpful | Level 6
2 years ago

Ok I called the phone support team. The metric in the desktop app on the account icon above is per-user, not per-team. So I was referencing the incorrect metric.

For anyone else who runs into this issue and is on a Dropbox Team plan, be sure to go to Admin Console > Insights to view your team's total usage.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dylanroscover, thanks for the update! 

     

    If you need anything else, don't hesitate to give us a shout. 

     

    Have a lovely weekend ahead,enjoy!

About Storage Space

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