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Vincehood's avatar
Vincehood
Explorer | Level 4
3 years ago

Dropbox app fills up entirely the local iPhone storage

Hello, I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account. On her iPhone, Dropbox i...
Mobile
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have the Dropbox desktop application installed? If you connect the phone manually, you can enable the desktop version of the camera uploads, which uses a different process.

 

It'll re-upload the previous images that have already been uploaded (since the desktop and mobile app use different methods), and once the images are all in the Dropbox folder and synced to the site, you could (if you wish) delete the images from the phone to free up space.

Vincehood's avatar
Vincehood
Explorer | Level 4
3 years ago

Hi Jay 

thanks for the suggestion.

Yes I also use the Dropbox app on my MacBook.

I agree I could do that as a work around but I would really like to have a convenient "wireless" solution not implying that I need to become some kind of storage admin for my wife mobile phone šŸ˜‰

Then this could imply the creation of a lot of duplicates since I don't know how many/which pictures have already been uploaded (I have to admit I miss a solution for sorting out / organising my pictures in a semi automated fashion...)

/Vincent

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes, my suggestion was only to ensure that the images were taken off the phone this one time, since the app isn't working normally. 

     

    After that, once the images are gone, you can return to using the mobile app, since there would be no old images to fill up the cache.

     

    Aside from that, the only other method would be to let the app continue uploading from the phone slowly

  • Andojovi's avatar
    Andojovi
    Helpful | Level 5
    2 years ago

    I too am having this same problem with the Dropbox app !! 

    I've tried everything, except physically removing the app - since what is the point in paying for Dropbox if I can't use the app to facilitate the downloads??? 

     

    So I finally realized that it's DROPBOX filling up my iphone storage space; so each time I save images or video clips to dropbox; and then delete it from my iphone - the space is occupied by dropbox app!!! So why am I paying to save my docs to dropbox, if I can't use it to save space on my phone? I might as well pay for more iphone storage in that case!!!

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Andojovi, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • Alain_P's avatar
    Alain_P
    Helpful | Level 6
    11 months ago

    Any news on this ? See new post below. 

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