Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

hachiko's avatar
hachiko
Explorer | Level 4
3 years ago
Solved

Dropbox claims my storage is full, but I just created my account.

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, ...
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi hachiko, welcome to our Community!

     

    You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

     

    Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

     

    Let me know of the results!

wayneferro's avatar
wayneferro
New member | Level 2
3 years ago

i have already replied and i am told that my box is full. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!