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Forum Discussion

hachiko's avatar
hachiko
Explorer | Level 4
3 years ago
Solved

Dropbox claims my storage is full, but I just created my account.

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, ...
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi hachiko, welcome to our Community!

     

    You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

     

    Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

     

    Let me know of the results!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi hachiko, welcome to our Community!

 

You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

 

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

 

Let me know of the results!

wayneferro's avatar
wayneferro
New member | Level 2
3 years ago

it is empty.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey wayneferro, could you let us know what exactly is reported in your plan tab?

     

    Also, do you see any files or folders taking up space in your homepage or your backups page?

    • wayneferro1's avatar
      wayneferro1
      Helpful | Level 6
      3 years ago

      dropbox basic, hardly anything in there.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the additional info wayneferro1 

         

        Can you send us a screenshot of the exact message/error you're getting about your account being out of space so that we can have a visual too? 

About Storage Space

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