Forum Discussion

Erika M.5's avatar
Erika M.5
Helpful | Level 5
2 years ago

Dropbox folder is completely empty yet the app reports over limit.

I'm trying to help a friend sort out his Dropbox problem. the app reports that the Dropbox folder is empty, yet there was less than 100 mb in it. We made a copy of all folders, put the copy on anothe...
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Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Erika M.5, let's jump right into this! 

 

I'd like for you -or your friend- to access the Dropbox account online, and confirm if all their content is deleted there. 

 

What does your friend see when visiting their plan page online? 

 

Keep me posted, and we'll take it from there!

  • Erika M.5's avatar
    Erika M.5
    Helpful | Level 5
    2 years ago

    Nothing shows up online in their Dropbox account. Yet the app continually reports that it is over the limit.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You haven't mentioned what's reported in regards to their quota though, Erika Could you ask them what's shown in their plan page? 

       

      Could it be that they've enabled the Dropbox Backup feature at some point perhaps?

       

      You should be able to check this by having them navigate to the backups page. 

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