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AnnGordon's avatar
AnnGordon
Explorer | Level 4
2 years ago
Solved

Dropbox is full but I have no files

Hi,   I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something?   Thanks, Ann   ...
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi AnnGordon, thanks for bringing this to our attention.

     

    Could you try checking your backups page to see if you have any currently active?

     

    This will help me to assist further!

Sarakatrine's avatar
Sarakatrine
Explorer | Level 4
2 years ago
Have the same problem so I have not used Dropbox for 6 years! And get often a message with this warning “your Dropbox is full”..hope the back up is the course too..
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Sarakatrine, let's jump right into this! 

     

    Could you check this page to see if you've enabled the Dropbox Backup feature on your account? Also, what does your plan page report? 

     

    Let me know more!

    • Sarakatrine's avatar
      Sarakatrine
      Explorer | Level 4
      2 years ago
      Unfortunately I actually do have files - but I transferred/deleted all years ago..? Could the cause be that I once too part in the Dropbox at my work? Don’t work there anymore..can’t see my files because it’s full and I’m no longer paying for it..so I don’t know what’s in the box..
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Sarakatrine, have you tried accessing your account online, and checking both your home page, and your sharing tab?

         

        You should be able to see all of your content there, even if your account is full. Let me know what you find! 

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