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AnnGordon's avatar
AnnGordon
Explorer | Level 4
3 years ago
Solved

Dropbox is full but I have no files

Hi,   I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something?   Thanks, Ann   ...
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi AnnGordon, thanks for bringing this to our attention.

     

    Could you try checking your backups page to see if you have any currently active?

     

    This will help me to assist further!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sarakatrine, have you tried accessing your account online, and checking both your home page, and your sharing tab?

 

You should be able to see all of your content there, even if your account is full. Let me know what you find! 

Sarakatrine's avatar
Sarakatrine
Explorer | Level 4
3 years ago
Thank you! I was able to see it! Thought I transferred everything to an external hard disk but 6 years ago now so I have to check it again, but does the file stay in Dropbox even if I transfer it- did I only transfer a copy? Because then it explains it! And then I can just delete everything..maybe there’s an easy way to do that?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sarakatrine, it is possible that you copied the content, instead of moving it. 

     

    Once you're ready, you can select the content you need to delete, either online, or using the app and delete them. 

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