Forum Discussion

AnnGordon's avatar
AnnGordon
Explorer | Level 4
3 years ago
Solved

Dropbox is full but I have no files

Hi,   I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something?   Thanks, Ann   ...
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi AnnGordon, thanks for bringing this to our attention.

     

    Could you try checking your backups page to see if you have any currently active?

     

    This will help me to assist further!

lemonbird's avatar
lemonbird
Explorer | Level 3
3 years ago

Hi, I am having the same problem, checked and deactivated my backups page, and still am getting this error message. What should I try?

Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lemonbird, sorry to hear you're having issues with this.

 

Can you follow these steps and let us know if they helped? 

 

1. Navigate to your backups page
2. Click on Show deleted backups
3. Select your backup and click on permanently delete
 

This should help get back your space. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!