We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dropbox mails says I'm out of space, but I'm using only 17%.
Dropbox Plan
Basic
Device
Macbook Air M2
Operating System/Browser (if using the web)
MacOS 26.0.1
Dropbox App Version (if using the app)
Question or Issue
Some time ago Dropbox notified my that my storage was above threshold because another user shared some huge files with me. I quickly deleted those files and several other and now my storage use is now down to 16,64%.
However, Dropbox keeps sending me mails insisting that I need to upgrade my plan in spite of my low storage usage. It been a few weeks since I lowered my usage to 16,64% but the out of space-mails keep coming.
How do I make this stop? Support rejects my question and has closed the ticket #25687729: Submission from Get Help
11 Replies
Done.
- Nancy
Dropbox Community Moderator
Hey betsiegricar! I was wondering if you had the chance to try out Walter’s previous suggestion.
If you did, please let us know how it went.
- Jay
Hi Doonesbury, I've sent you an email, please could you reply to it when you get a chance?
My problem has reappeared. Today Dropbox is nagging me again. Pretty annoying.
- Walter
Thanks for the screenshot betsiegricar - much appreciated.
Can you try another browser to see if you get the same results?
If you do, please send us a full page screenshot so that we can have a better look too.
Here's what I get instead of my files
- Rich
Super User II
I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them.
You don't have to pay to be able to access your files. Are you sure there wasn't an option to close the message and continue to your files? Can you provide a screenshot showing the full window (mask any private information if needed)?
Megan, I received notice my Dropbox is full. I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them. How can I delete files/folders to reduce storage? Thanks
- Megan
Hey Doonesbury, happy Monday!
Feel free to do that, and if you need something else, please let me know and I will be more than happy to help every step of the way.
Hey Megan.
The e-mail are certainly sent to my mail address.
However, since my storage is below 17% I'm going to follow you advise and safely ignore the mails.
Thanks for your help.
