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Forum Discussion
equitone
3 years agoExplorer | Level 4
Dropbox nearly empty but tells me it is full
Hi,
This is very weird. I use dropbox basic, and over the many years, I've earned myself about 5GB. However, despite emptying everything out, it is saying I'm out of space.
I've tried the following:
1.Checked whether the folders existed online. They don't.
2.Uninstalled the windows application, rebooted, and re-installed. No luck there either.
I'm currently using less than 1GB, and think it must be something at the server end causing the problem.
Grateful for any help.
- Rich
Super User II
equitone wrote:
I'm currently using less than 1GB, and think it must be something at the server end causing the problem.
It won't be at the server end. Check your Backups page. If you have no backups and you've deleted files in your account, wait a few hours for your usage to be recalculated by Dropbox.
- Megan
Dropbox Staff
Hi belorecu & moske86, I'd be happy to help!
Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account?
What about any active Backups?
Let me know more!
- moske86New member | Level 2
Please help me solve a problem I'm having with my dropbox account. Why is my Dropbox full with nothing on it? I keep getting notifications that the space on my account is full and there is no reason for it to be full. I have only one file that is 16mb in size, and it says that there is 2gb in storage, i.e. that I have no more free space. I don't understand what fills up the rest of the storage when I only have one file loaded, so if you could explain it to me. I already had a situation on my other accountand that's why I created this account from which I'm sending you this message, but the same problem appeared again. I hope you can help me and solve this problem because I want to continue using my dropbox normally.
Thank you.
Kind regards!
- belorecuExplorer | Level 4
My dropbox account says that I have 79Gb used from my 3,8 Gb free account. I havn´t upload that amount of files, and I cant find them to delete them. What can I so? maybe it´s an error?
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