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Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://help.dropbox.com/installs/macos-support-for-expected-changes
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
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Spoke to "Customer Service" for 45 minutes. They repeated the party line of "this is Apple's fault, we have no choice". I asked to escalate SIX times, and the customer support person refused.
One more tidbit from my discussion with Support: I pointed out multiple times that Microsoft appears to have worked around the Apple problem; they completely ignored those comments.
This is BS and unacceptable from a major player in the cloud storage world. Sounds like Apple would like people to use iCloud storage more (and pay them more), but DB should easily be able to map their syncing to external drives.
> …I emailed Appleinsider, 9to5mac and macrumors to try and get some heat under it. As of typing the first 2 have run the story.…
Please consider adding TidBITS.
It would be good if the OP could remove the "Resolved" marking for this thread.
Thanks!
The Dark Knight Ah finally found the button - done!
Awesome - thanks Jon C.10!
You're a legend for starting this thread!It's absolutely audacious that Dropbox are still sending out these emails without bothering to tell people where they'll be forced to store this data!
If no fix for this comes from either Dropbox or Apple, using Mountain Duck seems like a viable work around for the time being if you're stuck using Dropbox. Mountain Duck allows you to mount your Dropbox folder as a virtual drive and you can select files to be downloaded for offline access in a location of your choice e.g. an external drive. It also allows you to generate share links directly from the Finder as you could with the Dropbox integration, though it doesn't look like Transfer links are supported.
It's not the most elegant or feature rich solution, and links to files that were previously in your Dropbox folder would probably need to be repaired, but it would allow you to keep your Dropbox folder on an external drive without taking drastic measures like moving your home folder.
This is also extremely worrisome to our future as well. We've spent years revolving around this feature and it is absolutely business critical. Without this feature of moving the sync folder anywhere, our entire sector of business will come to a complete stop. We use this feature so much because of the advantages it brings to processing, rendering and handling files locally that we can not do efficiently in the cloud. As of right now, we're being advised to not update the OS and thus the app will not get updated and remove the feature. However when we bring a new computer onboard, we will be forced to use the new OS that the machine ships with and will not be able to run a legacy OS and will be forced into the app version without the folder relocation. This is very worrisome. Without this particular feature, if we're forced to change our workflow, we're probably going to have to change our platform altogether. It would be a tough sell to attempt to use and pay for two different systems. We really don't want to leave Dropbox! You've been so great to us for so long!
Help us Dropbox Team, You're our only hope!
