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tminnx's avatar
tminnx
New member | Level 2
2 months ago

Ineligible referrals possibly due to sharing the same network. What can I do?

Dropbox Plan
Free
Device
Panasonic
Operating System/Browser (if using the web)
Windows 11

Question or Issue
A friend I referred to created a new Dropbox account and installed the Desktop app on a newly purchased laptop. But my referral was deemed ineligible. I suspect it is due to sharing the same WiFi network. We are both students using the department's WiFi. There were many similar cases before, and I brushed them off because I was too lazy to come here for support. But after so many ineligible friend referrals, I need to seek support here.

Referrals
Storage space

1 Reply

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi there, tminnx, welcome to our Community!

    We're going to have to look into account-specific info here. For that, I just sent you an email in order for us to investigate further.

    Reply back to me, and we'll take it from there. Thanks a bunch!

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