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Calle3400's avatar
Calle3400
New member | Level 2
1 month ago
Solved

Dropbox says my folder is full when it's not

My drop box keeps telling me my folder is full and i have no more space. It says that ive used 5 GB out of 2.2 GB and need to upgrade my plan. I've already deleted all files in my folder, including ...
Storage space
  • Megan's avatar
    Megan
    1 month ago

    Hey Calle3400, let me explain more! 

    Could you please let us know what exactly is reported in your account's plan tab?

    Do you have any shared folders in your account perhaps? Can you check your Backup page, and let me know what you'll find there?

    Check the pages I hyperlinked and let me know what you find.

    Thanks!

Calle3400's avatar
Calle3400
New member | Level 2
1 month ago

Hello Jay,

I have the basic storage of 2 GB and the system keeps telling me that I've used 5.5 GB even though everything is already deleted.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
Calle3400 wrote:

I have the basic storage of 2 GB and the system keeps telling me that I've used 5.5 GB even though everything is already deleted.

You havent answered the question asked, however. We cannot assist if you dont help - remember we cannot see what you are seeing:

Jay wrote:

Could you confirm the amount of quota you have on your account, and how much is being used up on this page?

 

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