Forum Discussion

Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
11 months ago
Solved

Dropbox says my storage is full, but I don't have any files in my account.

Hello. My account says my storage is full. But I don't have any documents in my dropbox at all. Can anyone help tell why?
Storage space
  • Megan's avatar
    Megan
    11 months ago

    Hi Jonas Kusk, welcome to our Community!

    Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

    Or perhaps you have any active Backups enabled. Can you check that as well?

    Let me know what you find!

Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
11 months ago

Hi Megan.

Thanks for your reply back. Is it possible to send a screenshot through this chat? Then I want to be able to show what my account says.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Jonas Kusk, thanks for the speedy reply!

Sure thing. You can either click the camera-like icon when replying back to us, and attach your screenshots.

Or you can copy it and then paste it here. If you have any trouble when doing that, let me know. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!