Forum Discussion

Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
11 months ago
Solved

Dropbox says my storage is full, but I don't have any files in my account.

Hello. My account says my storage is full. But I don't have any documents in my dropbox at all. Can anyone help tell why?
Storage space
  • Megan's avatar
    Megan
    11 months ago

    Hi Jonas Kusk, welcome to our Community!

    Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

    Or perhaps you have any active Backups enabled. Can you check that as well?

    Let me know what you find!

KayH1's avatar
KayH1
New member | Level 2
11 months ago

Hello Megan,

I have a similar problem if you don't mind me tagging along here (I'm new here and can't see anywhere to post a new question).

I have 9.25 GB of storage and am using 2.43 GB but just had an email saying my storage was nearly full. I have sent quite a lot of files in the past few days but have deleted them all at my end. Is this because the recipients haven't deleted the files at their end?

Many thanks

Kay

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey KayH1! Do you mind sending over a screenshot of the email you received? If your email address is visible, make sure to mask it first.

You’ll also want to make sure that it was sent to the exact same email address as the one you see here.

  • KayH1's avatar
    KayH1
    New member | Level 2
    11 months ago

    Nancy, I don't have Dropbox installed on my computer (I always access my files on the website via my browser), so I'm not sure what it means about synching.

    Kay

    • KayH1's avatar
      KayH1
      New member | Level 2
      11 months ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi KayH1, thanks for the screenshots. We appreciate the feedback on this matter and our team is looking into this further in more detail.

  • KayH1's avatar
    KayH1
    New member | Level 2
    11 months ago

     

  • KayH1's avatar
    KayH1
    New member | Level 2
    11 months ago

     

About Storage Space

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