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Slingshot's avatar
Slingshot
Helpful | Level 5
4 months ago
Solved

Purchased additional storage yesterday, but it's not reflecting on my Dropbox account.

Dropbox Plan: Basic

Payment Method: Direct Debit

How did you upgrade? Website

Question or Issue:

I purchased additional storage yesterday but it's not reflecting in my account, with Dropbox remaining full and files not syncing.

I have tried to get it fixed through the chatbot but nothing helps. I still can't use the extra 500 gb.

When I had paid an error message was there only saying something was wrong. 

I got stuck now because I can't get support.

Storage space
upgrades
  • Slingshot's avatar
    Slingshot
    4 months ago

    Hi Mark,

    Yes the money has left my account.

    I have 2 open tickets but still no reaction yet.

3 Replies

Replies have been turned off for this discussion
  • Slingshot's avatar
    Slingshot
    Helpful | Level 5
    4 months ago

    Hi Mark,

    Yes the money has left my account.

    I have 2 open tickets but still no reaction yet.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago
    Slingshot wrote:

    I have 2 open tickets but still no reaction yet

    I'd suggest closing the newest one as all you do by putting additional ones in is move yourself to the back of the queue.

    Also remember you wont hear anything back yesterday or today as its a weekend. Replies do usually take a few working days. 

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