Forum Discussion

Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
11 months ago
Solved

Dropbox says my storage is full, but I don't have any files in my account.

Hello. My account says my storage is full. But I don't have any documents in my dropbox at all. Can anyone help tell why?

Storage space
  • Megan's avatar
    Megan
    11 months ago

    Hi Jonas Kusk, welcome to our Community!

    Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

    Or perhaps you have any active Backups enabled. Can you check that as well?

    Let me know what you find!

About Storage Space

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The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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