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jungwook's avatar
jungwook
Helpful | Level 5
3 years ago
Solved

Earned quota from referrals disappeared

I've been using 12GB of quota that I got from referral for the past 10 or so years. About two months ago when I deleted dropbox from my old computer,  however, my quota went down to the basic 2GB. I ...
Referrals
Storage space
  • jungwook's avatar
    jungwook
    3 years ago

    I see. I also found the message "Using 9.9GB of 9.25 GB". It's interesting because I remember I'd been seeing "12GB of quota" before I removed the app on my old computer. I didn't have any promo code for the last few years. 
    Before I removed the dropbox app on the old computer, I removed some of the shared files to empty the space because I was close to the max quota which I believe was 12GB back then. That's how I remembered my previous quota of 12GB. I don't know what triggered this, but I will try to remove some more files to go below the current quota of 9.25GB. Thanks for the help!

Gervase B.'s avatar
Gervase B.
New member | Level 2
2 years ago

I earned 4.5 GB of space from referrals and it has now disappeared. It seems others have had this problem and in replies from Dropbox they say that is not supposed to happen, but there seems to be no way to get anyone's attention to this at Dropbox other than post a question to this community

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What does www.dropbox.com/referral_status show.

 

Bonus space is not removed unless there is a breach of the T&C's, the account is marked inactive and comes back OR its time limited (such as Quicken). 

 

Also check www.dropbox.com/events

  • Gervase B.'s avatar
    Gervase B.
    New member | Level 2
    2 years ago

    It shows 4.5 GB of referral's

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