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longwing's avatar
longwing
New member | Level 2
3 years ago

Email saying I'm over storage quota when I'm not

I got an email today saying "Please review ASAP: We're updating you about your account". I've had emails for a while saying my dropbox stopped syncing, but I never use Dropbox and don't really care, so ignored them. My account is only using 1.19 GB out of the 2 GB and it's a Basic account.

 

The message body reads

Account information: You continue to be over your Dropbox storage quota.

 

If I click the "Review options" button it has a bill for me. I don't want to pay this, I never use Dropbox, and if I sign into my account there are no error messages or requests for money. Why am I getting these emails? Anyone else have this issue?

Storage space

9 Replies

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  • Plinio Bosco's avatar
    Plinio Bosco
    Explorer | Level 3
    3 years ago

    Hello. 

     

    I keep receiving emails from Dropbox saying that I'm almost out of space and that I'm using up 80% of my space, when I'm actually using less than 10%. 

     

     

    Note that it says above that I have only 2 BG of space, when I actually have 15.38...

     

     

    Can someone please tell me what to do? Thanks!

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Plinio Bosco, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing that you're out of storage on your account?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. Are you still able to upload and sync files on your account normally?

  • Plinio Bosco's avatar
    Plinio Bosco
    Explorer | Level 3
    3 years ago

    Yes, I can still upload files. Just that I received like four messages from Dropbox saying I was out of space when I'm not. Also my very account info says that I have only 2 GB when I have more than 15 GB:

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are you able to add files above the 2 GB level mentioned on that page, since you do have 15.38 GB of total quota?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, it sounds like you might be experiencing the issue in this thread. We're currently looking into this matter further.

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