Forum Discussion

DG44's avatar
DG44
Explorer | Level 4
2 years ago
Solved

Email says I have only 1GB left, but my account shows much more available

I don't know why I'm getting these emails that tell me "Your Dropbox account has less than 1 GB of storage left." According to my Dropbox account I'm Using 6.26 GB of 9.76 GB. That's a fair amount mo...
Quota
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey DG44, thanks for the screenshots! 

     

    It seems this email is our usual short of notification when a user's storage is above 50%.

     

    In your case, this seems to be correct since 6.3GB is approximately 64% of your total quota. As for the 1GB left, you can ignore that as a false alarm, and go with what your plan page shows. 

DG44's avatar
DG44
Explorer | Level 4
2 years ago

Thanks for the reply, Hannah. Is there a way I can email you the screenshots? Obviously if I hide any personal info, you won't be able to see it.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DG44, sorry for jumping in. We can look into this without seeing your personal info for the time being. 

 

Feel free to attach your screenshots in this thread (after having removed your personal info) and we’ll check this further. If we need any other info after that, we’ll let you know.

  • DG44's avatar
    DG44
    Explorer | Level 4
    2 years ago

    Thank you. Screenshots attached below.

     

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey DG44, thanks for the screenshots! 

       

      It seems this email is our usual short of notification when a user's storage is above 50%.

       

      In your case, this seems to be correct since 6.3GB is approximately 64% of your total quota. As for the 1GB left, you can ignore that as a false alarm, and go with what your plan page shows. 

      • DG44's avatar
        DG44
        Explorer | Level 4
        2 years ago

        Thank you for confirming.

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