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Email says I have only 1GB left, but my account shows much more available
I don't know why I'm getting these emails that tell me "Your Dropbox account has less than 1 GB of storage left." According to my Dropbox account I'm Using 6.26 GB of 9.76 GB. That's a fair amount mo...
Hey DG44, thanks for the screenshots!
It seems this email is our usual short of notification when a user's storage is above 50%.
In your case, this seems to be correct since 6.3GB is approximately 64% of your total quota. As for the 1GB left, you can ignore that as a false alarm, and go with what your plan page shows.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey DG44, sorry for jumping in. We can look into this without seeing your personal info for the time being.
Feel free to attach your screenshots in this thread (after having removed your personal info) and we’ll check this further. If we need any other info after that, we’ll let you know.
Thank you. Screenshots attached below.
- Megan
Hey DG44, thanks for the screenshots!
It seems this email is our usual short of notification when a user's storage is above 50%.
In your case, this seems to be correct since 6.3GB is approximately 64% of your total quota. As for the 1GB left, you can ignore that as a false alarm, and go with what your plan page shows.
Thank you for confirming.
- Thank you for the reply. I was waiting for a new email/notification but none of them have arrived these days.
Anyway, I want to know how can be normal to advise people with "You are near the storage limit" if they have 50% free. My uncle and every person who are ignorant about computers fall for it and buy the paid plan when they don't need it.
85% or 90% make more sense.
