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Forum Discussion

nm_14's avatar
nm_14
Explorer | Level 3
3 years ago

Error space limit reached but there's still space available

I like to use dropbox to back up my photos from my iPhone. I have a folder storage limit of 5.25 GB. Recently it's failed to upload photos if the amount exceeded 3 or 4 GB. Made sense at first, getti...
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nm_14's avatar
nm_14
Explorer | Level 3
3 years ago

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry for jumping in, nm_14. 

 

Just to clarify, are you receiving this error message if you try to upload small files to your account from all platforms (website/mobile app/desktop app)? 

 

Can you please go here and send me a screenshot of what you see on your Plan page?

  • nm_14's avatar
    nm_14
    Explorer | Level 3
    3 years ago

    I haven't tried to upload files from the web or mobile app. Just from my computer.

    Plan page looks like this:

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi nm_14, do you have enough free space on your phone for the uploads to complete successfully? 

       

      Have you tried clearing the Dropbox mobile app cache?

    • Graham's avatar
      Graham
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi nm_14,

       

      Thanks for visiting the Dropbox Community. I hope you're well! I just wanted to follow up with you to see if you have managed to sort our your storage situation, it seems like it has been pretty frustrating for you. I can see that my colleagues have offered you some advice here already so I just wanted to check in to see if any of these things have worked for you. If not, please do let us know and we will continue to try and figure out a resolution for you.

       

      Thanks again and have a great day!

      Graham

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