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Marcelo L.'s avatar
Marcelo L.
Explorer | Level 4
12 months ago

File size display completely wrong on Dropbox.com

Long-time user here with Dropbox Advanced account.   Dropbox has an article on how to view file sizes online:   https://help.dropbox.com/storage-space/file-size   Here is the problem:  ...
Storage space
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Marcelo L.'s avatar
Marcelo L.
Explorer | Level 4
12 months ago

harrydbxcan you chime in here?

Customer Support is extremely slow in responding. This morning they pinged me asking for a screenshot which I promptly sent, and it's been radio silence the entire day.

I noticed that you implemented this very basic feature recently but frankly it needs improvement.

Even when I do "calculate size" manually for the folder, well, it solves the problem for that folder.

But if I click around and then come back, the calculation is gone!

When I scroll down among my hundreds of folders, MOST of them have no size next to them.

This makes it IMPOSSIBLE to SORT the biggest offenders (largest folders).

How else are we supposed to figure out what's taking space?

I have 22 TB of data which is the absolute max you support so I need to find stuff to delete but you're making that job impossible.

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