Forum Discussion

kraftymeg's avatar
kraftymeg
New member | Level 2
15 days ago

Free Space Not Updating

Dropbox Plan
Basic/ Standard
Device
Google Pixel 9 Pro
Operating System/Browser (if using the web)
Chrome
Dropbox App Version (if using the app)
452.2.2

Question or Issue
I've deleted all of the files in my Dropbox with the exception of one small word document. MySpace still says that I've used up 3.1/ 3.8 GB but elsewhere in my storage says that I'm only using 0.1% storage.

I've uninstalled the app and reinstalled it, and logged out and logged back in, and ensured that I don't have any language shared folders that are taking up space. The error message I keep receiving says that I need more space but I have virtually nothing worth of files at this moment.

I can't even navigate to a page to start a customer support or help ticket or figure out how to actually contact Dropbox support. The help pages just keeps recirculating back to each other and not showing me any new information or a way to navigate to more concentrated help.

2 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    15 days ago

    The images help, thank you - it says you are using 3.1mb of files which is tiny - probably that one file you have. 

    You are using 3.1mb out of 3.8gb - mega bytes vs. gigabytes :)

  • kraftymeg's avatar
    kraftymeg
    New member | Level 2
    15 days ago

    **no lingering shared folders.

    I'm certain I have no unwanted access to anything shared 

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