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Forum Discussion

yaron72's avatar
yaron72
New member | Level 2
3 years ago

how to reset/format my dropbox storage

Hi, i encounter a problem with my Dropbox, its shows that it's 84% full although i deleted all my Dropbox context by the WEB interface. in order to resolve the issue - i did the following, w/o a ...
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yaron72's avatar
yaron72
New member | Level 2
3 years ago

empty

 

 

yaron72's avatar
yaron72
New member | Level 2
3 years ago

its seems to me that all is empty

and still its shows that there are lots of content in my dropbox

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey yaron72! I hope you’re doing well.

     

    Can you please make sure to check and follow all the steps Emmet has provided here?

     

    If the issue persists after that, please let me know.

    • yaron72's avatar
      yaron72
      New member | Level 2
      3 years ago

      Hi Megan,

      1st thanks a lot for your response.

      i did all and still no luck 😞

      also, i deleted all the folders in the Dropbox via the WEB API

      please see all screenshots

       

       

      all files

       

       

       

      photos

       

      shared

       

      deleted files

       

       

      backup folder

       

       

       

      please advise

      -yaron

    • yaron72's avatar
      yaron72
      New member | Level 2
      3 years ago

      Hi Megan,
      another thing - if i can reset/format my dropbox in order to resolve this issue - thats OK by me

      all my data is backed up and safe.

      -yaron

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, yaron72! 

         

        Can I send you an email, in order for us to have a closer look into this, please? 

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