We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
erinsong
2 years agoNew member | Level 1
I deleted files but still have no free storage space available
Hi all! I had filled my storage space with mostly photos, and when i ran out of space, i deleted all the photos. But it's still showing my storage as overfull! what's up with that? How do i regain...
erinsong
2 years agoNew member | Level 1
can't reply! Keep getting error message: post contains invalid h t m l
"yr personal dropbx acct is full - Using 2.1 GB of 2 GB" (all in Regular Files)
If not that, what specifically do you want to know? maybe i can type in a number or word
Jay
Dropbox Community Moderator
2 years agoCould you use these steps in the second section to calculate the size of folders on your Dropbox account, as it sounds like you might have some large files hidden in a subfolder somewhere.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!