Forum Discussion

skz's avatar
skz
New member | Level 2
18 days ago

I didn't get the 100GB promo space through Acer Jumpstart.

Dropbox Plan (Standard) Device (Acer Predator) Operating System/Browser (if using the web) (Windows 11) So, I claimed Dropbox Storage through Acer Jumpstart Dropbox Promotion 100GB in my acco...
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Storage space
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
18 days ago

Hi skz, welcome to our Community! 

To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device?

Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help Center article in order to have a look at them.

On top of that, please make sure that you create a new Dropbox account through the Acer Jumpstart device installation process if possible, and complete the 2 steps of the Get Started guide.

Lastly, there's an FAQ section here with reasons for ineligibility for the HP promotion which would be similar for Acer too. Is it possible you're not eligible for some reason?

Let me know more, and we'll take it from there! 

  • skz's avatar
    skz
    New member | Level 2
    17 days ago

    Yes, I did follow the same steps and because of it, the screen showed me the promotional offer of 100GB storage space.

    After then only my account got created, but didn't get that 100GB storage.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      17 days ago

      Hi skz, I just sent you an email, in order for us to investigate further.

      Please reply back to me, and we'll take it from there. Thanks! 

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