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Cogicom's avatar
Cogicom
Explorer | Level 3
2 years ago

I got an email saying Dropbox is full, but it doesn't look like it is.

Hi  I received an email from Dropbox, warning me that my dropbox is full and that fees are not synchronized anymore.  Yet I only use 76.5 MB out of 2.75GB available.
emails
Storage space
Cogicom's avatar
Cogicom
Explorer | Level 3
2 years ago

When I go to Account/Manage Account, I see Personal Dropbox space Using 76.5 MB of 2.75 GB

I did not configure Backup

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Cogicom! Did you receive this email to the same email address you see here? I’m wondering if it could be about a different Dropbox account instead, that’s gone over-quota.

  • Cogicom's avatar
    Cogicom
    Explorer | Level 3
    2 years ago

    Hi Nancy,

    I had indeed the same doubt because I do actually have another account with a Dropbox Plus subscription plan, but this one uses 73.6 GB of 2 TB.

    I confirm that I received the email on this address.

    Could it be something like a link between the two accounts that makes that the space taken by a folder of the “Plus” impacts the “Basic” account? I can't see anything like that but maybe there is a synchronization somewhere. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Cogicom, let me also jump in here! 

       

      Smart move to check both of the accounts! 

       

      If you checked your plan page on both your Basic and Plus plan, and it reports that you still have more than 75% available space, then please feel free to ignore that email. 

       

      It might have been a one-time fluke. If you notice the same behavior again though, let us know.

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