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Forum Discussion

Jayone's avatar
Jayone
New member | Level 2
2 months ago
Solved

I have deleted all my files but it still says that I have used all my space

Hi members, I'm in a fix because although I have deleted all my files it still says that I hae usd all the space. I do not want to subscribe.  How can I get around this please.  Can anyone advise?
Storage space
  • Rich's avatar
    Rich
    2 months ago
    Jayone wrote:

    ... although I have deleted all my files it still says that I hae usd all the space.

    Have you checked your Backups page?

    If there's nothing there, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:

     

Jayone's avatar
Jayone
New member | Level 2
2 months ago

Ah there's a whole load in the backup page - I've ween fiddleing with this on and off for months So I guess the solution is to get rid of my backup files too.  Thanks a lot for your help. 

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there Jayone​ ! 🎉 Welcome to the Dropbox Community! I’m happy to see that your storage issue got sorted out, all thanks to our awesome Super User Rich​.

    I’m Theresa, by the way, and you’ll likely spot me around the Community 👩‍💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.

    If you’re up for it, I’d love to hear how you make the most of Dropbox. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.

    T 😺 (Dropbox Community Manager)

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