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deemail16's avatar
deemail16
New member | Level 2
1 day ago

I have no files and yet I still keep getting messages saying I'm over the limit

I have no files in my dropbox yet still keep getting messages saying im over the limit and need to buy more storage. how the hell do I stop this. I never asked for dropbox. it was forced on us.  ...
Dropbox Basic
Error Messages
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 hours ago

Hey deemail16, thanks for your post.

If you don't have any files in your account but are still getting out of space messages, I'd recommend taking a look at your backups page.

Usually when this happens, it's backup files that are the culprit, so if you have any, you'll find them there.

I hope this helps, but let me know if you have any questions.

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