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Basinski's avatar
Basinski
Explorer | Level 4
3 years ago
Solved

I keep getting notifications that my storage space is used up – but it is not

Hello everybody After receiving a couple of warnings that my data can no longer be synchronized because of a lack of storage capacity I deleted all insignificant data – including shared folders – so...
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Basinski, thanks for clarifying! 

     

    Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue. 

     

    The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me? 

bbaise's avatar
bbaise
New member | Level 2
3 years ago

Hi - 

 

I have the same problem. When I log into Dropbox.com, it says I have 17 GB of open space. Yet the Dropbox app on my computer says that I am out of space, and it will no longer save or sync files. 

 

Please help -- thanks!

 

Brian

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bbaise, welcome to our Community! 

 

Are you certain that the app is connected to the same Dropbox account as the one you're checking online? 

 

You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings. 

 

Provided it's the same account, can you try to sign out of the app, then back in, and see if that changes things? 

 

Let me know more!

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