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Basinski's avatar
Basinski
Explorer | Level 4
3 years ago
Solved

I keep getting notifications that my storage space is used up – but it is not

Hello everybody After receiving a couple of warnings that my data can no longer be synchronized because of a lack of storage capacity I deleted all insignificant data – including shared folders – so...
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Basinski, thanks for clarifying! 

     

    Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue. 

     

    The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Basinski, thanks for clarifying! 

 

Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue. 

 

The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me? 

3120arch's avatar
3120arch
New member | Level 2
3 years ago

Discovered the deleted files and shared folders since space was full and have completely emptied. Have no files/data stored and dropbox will not allow anything to be added stating that it's still full.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi 3120arch, let's jump right into this!

     

    Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

     

    Let me know if you need anything else! 

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