Forum Discussion

GeorrgeAs's avatar
GeorrgeAs
New member | Level 2
3 years ago

I keep receiving messages to free up space on hard drive. What can I do?

Hi everyone, I keep getting a message that says i need to free up space on my hard drive. Any help with this would be greatly appreciated.  
desktop
Storage space
betric5's avatar
betric5
New member | Level 2
3 years ago

l am having same problem. Keeps telling me to upgrade my account because it is full. It is completely empty moved all files and still didn't help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi betric5, welcome to our Community! 

 

Can you check your plan tab of your account settings, and let me know what it reports?

 

Is there a chance that you've enabled Backups for your account? 

 

Let me know what you find.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!