Forum Discussion

dhtax1's avatar
dhtax1
New member | Level 2
2 years ago
Solved

I lost my storage and files after logging out.

I had about 21GB storage for years due to bonus. I made the mistake of logging out, and when I logged back I had one 2gb storage and most of my files were gone. Help!   Also, when I signed back i...
Storage space
  • dhtax1's avatar
    dhtax1
    2 years ago

    You were right!  I managed to sign in as [removed] by resetting my password.  Looks like I have my files and bonus storage.  Still have no idea how this got screwed up!

     

    [personal information removed per the Community's Guidelines]

dhtax1's avatar
dhtax1
New member | Level 2
2 years ago

Still pending:

  • Where is the Events page link?
  • Can I combine my davidh and davidh1 accts in community?  Is there a way to sign in so I don't have to create a new name?  Did I miss that?  Orwas it because I was signed in to the wrong DB acct?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dhtax1 - glad to hear we're getting there.

 

You can access the events page by visiting this page directly and you can also bookmark it for quicker access if needed.

 

As for combining your two accounts on the Community, I'm afraid there's no way to do it at this time. Note that each Community profile is associated with a different email address and Dropbox account of yours, so you might want to considerate merging your accounts and use only one email address for both. 

  • dhtax's avatar
    dhtax
    Helpful | Level 7
    2 years ago

    Thanks.  My other account is dead.  Do I need to cancel it? I'll just use the current one.

     

    Do I understand you correctly that there's no link to Events on the home page?  There should be.

     

    I'd like to mark this Solved

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      dhtax wrote:

      Do I understand you correctly that there's no link to Events on the home page?  There should be.

      Correct. There used to be but they removed it.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!