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Brian Geise's avatar
Brian Geise
Explorer | Level 4
9 months ago

I made my files online-only, but they're still taking up hard drive space.

My hard drive is full so I set all files to online only.  How do I get the files off my local hard drive to open up storage on my hard drive?   As is try to follow instructions on the help pages my Dropbox app doesn't show my avatar in the upper right corner, so I don't see Preferences.  I have right clicked on the Dropbox in file explored and clicked on "manager hard dive space" to put all files to "online only" but the disk drive space doesn't free up.  

desktop
Storage space
sync

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Yes, that will do Brian Geise - thanks so much!

    I don't see any syncing icons on your files - can you temporarily disable any security software and/or any 3rd party apps that might be monitoring, syncing or backing up your files and let me know if you see any syncing icons then? 

  • Brian Geise's avatar
    Brian Geise
    Explorer | Level 4
    9 months ago

    I don't think any of that is running?  What would the syncing icon look like?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Brian! The syncing icons should look like these ones here.

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