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Forum Discussion

lowenhamn's avatar
lowenhamn
Explorer | Level 3
3 months ago

I only have 750GB synced on my 1TB external drive, but it keeps getting full.

I bought a Mac Mini earlier this year and as most Mac Mini owners, the internal drive is too small. So I added a 1TB SSD to a Acasis case (the mini Mac Pro lookalike-case) and followed all the instru...
desktop
Error Messages
Mac
Storage space
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey lowenhamn, thanks for the update and the additional info here.

Is the external drive always connected to the computer?

The drive needs to be connected to the computer and to be available before the app starts to avoid issues in general.

lowenhamn's avatar
lowenhamn
Explorer | Level 3
3 months ago

It is always connected, since it's in a case containing the Mac Mini, but I guess there could always be a few seconds for it to connect on a restart. But since this feature is made for external drives, I'm sure that has been accounted for in the code?  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the reply, lowenhamn​.

    Let's try to gather some more info so we can troubleshoot this accordingly.

    Can you let me know what your computer's exact OS version is?

    Also, which version of the Dropbox app are you using and what is the exact sync status of the app?

    You can see this info by hovering over the Dropbox icon in your menu bar.

    And do you have any third party apps that might be accessing the files in question?

    • lowenhamn's avatar
      lowenhamn
      Explorer | Level 3
      3 months ago

      Cheers!

      I'm on Sequoia 15.6.1.
      Dropbox 233.3.4791 

      Last time it happened, I deleted the app and reinstalled it. And now it has been fully synced, registered and indexed for a couple of days. But that was the status before as well, and then something happens and it starts downloading files, filling the drive and stops syncing.

      I don't think I have any apps that wants to access this huge amount of files? I would love for RekordBox to download online files, but it doesn't.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Thanks for the update!

        Would it be possible that an antivirus or some kind of security app scans the files, when you start the computer? This could be a reason why they get downloaded.

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