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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for checking on that bob2021!

So we can look into this further, I've just sent you an email to the address linked with your profile here.

Please check your inbox when you have the time and we'll go from there - thanks!
ClickChick's avatar
ClickChick
Explorer | Level 3
5 years ago

I seem to be having the same problem.  I was supposed to get 100gb and only got 25gb.  I am also having trouble connecting my old computer to transfer data.  I would appreciate some assistance.

 

Thanks,

Carolyn

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey ClickChick; sorry to hear you're having issues with this.

     

    May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?

  • ClickChick's avatar
    ClickChick
    Explorer | Level 3
    5 years ago

    Walter, yes.  Please contact me.

     

    Carolyn

  • offer's avatar
    offer
    Explorer | Level 3
    5 years ago

    Well, how can i receive my 100 gb promotion? You can contact me via my email address.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    offer 

    You cannot receive 100gb - your device is not eligible for the promotion. 

     

    If you want to get the 100gb of space you need to purchase a brand new device, not a refurbished one. 

  • offer's avatar
    offer
    Explorer | Level 3
    5 years ago

    No, i purchased a brand new HP Omen laptop from Amazon and i receive only 25 gb dropbox space from HP promotion?

    How can i receive the 100 gb dropbox space?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for your quick response ClickChick; I've just sent you an email so that we can have a further look into this. 

    Let me know if you'd like me to send you an email to investigate your case further as well offer.
  • offer's avatar
    offer
    Explorer | Level 3
    5 years ago

    Yes, please Walter thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sure thing offer; you've got :envelope: 
  • Pd4st's avatar
    Pd4st
    Explorer | Level 3
    5 years ago

    25GB also.  Per your documents, my computer meets the terms for 100GB.  I would like my space upgraded.  Seems like a pretty consistent Dropbox problem here that should have been fixed in a six month period.

     

    Paula

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey there Pd4st, thanks for joining our discussion and sharing your feedback with us!

    May I reach out via email to have a further look into this matter internally?
  • kyull's avatar
    kyull
    New member | Level 2
    5 years ago

    Hi, the same thing has happened to me. I have a brand new HP laptop that I purchased last week and have only received 25gb of space when I should have 100gb. Could you assist please?

  • Pd4st's avatar
    Pd4st
    Explorer | Level 3
    5 years ago

    Walter

     

    Yes. Do you need me to email the support email in your post?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    No need for that Pd4st. I've just used the email address that's connected to your profile here on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

    Same goes for you too kyull; thanks for the nudge!

  • Ron82's avatar
    Ron82
    Explorer | Level 4
    5 years ago

    I'm experiencing the same problem. I have received 25 GB instead of 100 GB for HP promo. Can anyone please look into that?

     

    Thank you in advance!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Ron82, thanks for the nudge!

    I'll be happy to look into this for you. Would it be OK if I used the email address that's connected to your profile here on our Community to do so?
  • Chinnu_bond007's avatar
    Chinnu_bond007
    Explorer | Level 3
    5 years ago

    did any one get an email regarding 100 GB, or these people just bragging that they will send email and not sending us...

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