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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

arjunpookad's avatar
arjunpookad
Explorer | Level 3
4 years ago

I also have the same issue? Yours is solved?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey arjunpookad - sorry to hear you're having issues with this.

If you've already gone through the steps outlined in this Help Center article, may I reach out via email to investigate further?
  • abhinavj86's avatar
    abhinavj86
    Explorer | Level 3
    4 years ago

    I also have the same issue. I purchased my new laptop in 2021 and got only 25GB. I was not aware of the 100GB offer earlier till one of my friends highlighted same today. While searching for solution, i stumbled upon this article and it appears to be common issue. Can @walter please help? 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey abhinavj86, thanks for the nudge here.

       

      May I reach out via email to have a further look internally?

      • abhinavj86's avatar
        abhinavj86
        Explorer | Level 3
        4 years ago
        Sure, let me know further steps.
        Thanks

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