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beiningd's avatar
beiningd
Explorer | Level 4
1 month ago
Solved

I keep getting notifications that I'm out of space. Do I have a second Dropbox account?

Dropbox Plan
basic

Payment Method
CC
How did you upgrade?
Didn't

Question or Issue
I have a Dropbox account. There is nothing in it - not even the tutorials. I keep getting notifications that my storage is full and that I need to upgrade. One of the threads asked a user if there was a second account that could be full. How do I find out if a second account exists for me?

Storage space
  • Nancy's avatar
    Nancy
    1 month ago

    Thanks for posting this here, beiningd.

    Before checking for a second Dropbox account, can you please go to this page and send me a screenshot of what you see? 

    If you don’t see any files at your Dropbox homepage, then it’s possible that you’ve enabled Dropbox Backup, which is taking up your Dropbox space. You can also check out your Backups page here to make sure there are no files there (if there are and you wish to delete them, you can do so this way). 

    Let me know if this isn’t the case though, and I can further help.

4 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for posting this here, beiningd.

    Before checking for a second Dropbox account, can you please go to this page and send me a screenshot of what you see? 

    If you don’t see any files at your Dropbox homepage, then it’s possible that you’ve enabled Dropbox Backup, which is taking up your Dropbox space. You can also check out your Backups page here to make sure there are no files there (if there are and you wish to delete them, you can do so this way). 

    Let me know if this isn’t the case though, and I can further help.

  • beiningd's avatar
    beiningd
    Explorer | Level 4
    1 month ago

    Ahhhh~ That's it! My backup is what is full. That doesn't pop up easily. Not sure I would have found that without the links. Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    No problem at all! Glad I could help you.

    If you wish, I can also send your feedback to our team regarding the links that you mentioned.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there beiningd​ and welcome to the Dropbox Community! 

    I am glad to see your issue is resolved - larger folders refusing to go offline on a PC can really be frustrating, it's great to hear you got everything working as exprected after clearing your Dropbox Backup. Thanks for coming back to update the thread too - it really helps others who might run into the same situation. 

    By the way, I'm Theresa 👩‍💻, on of the community managers here at Dropbox HQ. Since you're working with offline access and larger folders, I'd love to know ... what do you usually use Dropbox for? I'm always curious how people fit Dropbox into thei day to day. 

    Looking forward to hearing more, 

    T 😺(Dropbox Community Manager) 

About Storage Space

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