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I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB
Hello,
I took some time to review the terms of your HP Promotion:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion
The table indicates that HP Devices purchased on or af...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorI sent you an email to your open ticket yesterday abhinavj86
Let me know if you haven't received it, so that I can re-send it for you.
Hi Walter, as i mentioned earlier, i have already responded to that email. I believe you are talking about the email where I need to acknowledge so as to confirm ownership of the mailbox.
- Jay
Hi abhinavj86, there has been another email since then, if you could reply to that message the agent would be able to assist further via email.
- Thanks Jay. I have responded.
Hi Jay and Walter : I had sent a query on the mail chain which was going on but seems it has bounced, hence putting it here.
I understand based on your previous email, that the validity of this offer has been extended by 1 year. However, I received an email couple of days back saying it is expiring by 5th Aug 2022.Can you please confirm on when is it expiring? 5th Aug 2022 or 5th Aug 2023?If it is expiring on 5th Aug 2022, then how am I even supposed to use this space in next 10 days? Hence, request you to extend it further.- Megan
Hi abhinavj86, how are you today?
I was able to locate your previous email, and the agent mentioned that the space will be available for 365 days, therefore a year.
Now as to when it's going to expire, I can see that the agent sent you the email reply on July 14, 2022 therefore it'll be a year after that date.
Hi Megan , thanks for confirmation. I am only worried about the email coming from dropbox about it getting expired in Aug'22. Is there any place in dropbox website where I can check the real date?
- Megan
