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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi abhinavj86, how are you today? 

 

I was able to locate your previous email, and the agent mentioned that the space will be available for 365 days, therefore a year. 

 

Now as to when it's going to expire, I can see that the agent sent you the email reply on July 14, 2022 therefore it'll be a year after that date. 

abhinavj86's avatar
abhinavj86
Explorer | Level 3
4 years ago

Hi Megan , thanks for confirmation. I am only worried about the email coming from dropbox about it getting expired in Aug'22. Is there any place in dropbox website where I can check the real date?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi abhinavj86!

     

    If you visit your plan page right here, are you able to find any info about this? 

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