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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,

 

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

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  • offer's avatar
    offer
    Explorer | Level 3
    5 years ago

    Well, how can i receive my 100 gb promotion? You can contact me via my email address.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    offer 

    You cannot receive 100gb - your device is not eligible for the promotion. 

     

    If you want to get the 100gb of space you need to purchase a brand new device, not a refurbished one. 

  • offer's avatar
    offer
    Explorer | Level 3
    5 years ago

    No, i purchased a brand new HP Omen laptop from Amazon and i receive only 25 gb dropbox space from HP promotion?

    How can i receive the 100 gb dropbox space?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for your quick response ClickChick; I've just sent you an email so that we can have a further look into this. 

    Let me know if you'd like me to send you an email to investigate your case further as well offer.
  • Pd4st's avatar
    Pd4st
    Explorer | Level 3
    5 years ago

    25GB also.  Per your documents, my computer meets the terms for 100GB.  I would like my space upgraded.  Seems like a pretty consistent Dropbox problem here that should have been fixed in a six month period.

     

    Paula

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey there Pd4st, thanks for joining our discussion and sharing your feedback with us!

    May I reach out via email to have a further look into this matter internally?
  • kyull's avatar
    kyull
    New member | Level 2
    5 years ago

    Hi, the same thing has happened to me. I have a brand new HP laptop that I purchased last week and have only received 25gb of space when I should have 100gb. Could you assist please?

  • Pd4st's avatar
    Pd4st
    Explorer | Level 3
    5 years ago

    Walter

     

    Yes. Do you need me to email the support email in your post?

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